Justice-sector AI / United Kingdom / Cafcass

Cafcass Genesys chatbot

Cafcass · Other justice agency · 2024-12-17

status as stated: productionTransparency recordChatbotGenesys; Kerv Experience Limited

The GOV.UK Algorithmic Transparency Recording Standard entry lists Cafcass's Cafcass Genesys chatbot at phase "production". The record says: Website users access the chat service through an icon via the Q&A dialogue on the website.

"Website users access the chat service through an icon via the Q&A dialogue on the website. Users will enter a question into the chat service and then the service refers to its library and responds appropriately. It is being used to allow users who prefer to communicate directly through the website to get answers to…"

Status date given by the source: 2024-12-17.

Official record: gov.uk · archived copy
Read: 2026-09-07 · primary document read
Found via: GOV.UK Search API: algorithmic_transparency_record
Notes: Read through the GOV.UK content API; OGL v3.

Contains public sector information licensed under the Open Government Licence v3.0. The status word is the source's own on the read date; a pilot is not recorded as a deployment and a contract is not recorded as use. This record summarises a public court document or official publication and reports what it says; SafeLegalAI makes no findings of its own. Individuals and organisations are named only as they appear in that public record. Anyone named may send a right of reply, correction or contextual update (for example an appeal, vacatur or later disposition) via /report; we add a dated note where appropriate. Reply or correct this record.

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