Justice-sector AI / United States / U.S. Department of Justice — Bureau of Alcohol, Tobacco, Firearms and Explosives

ServiceNow

U.S. Department of Justice — Bureau of Alcohol, Tobacco, Firearms and Explosives · Police and forensics · 2024

status as stated: Operation and MaintenanceUse-case inventory entryChatbot

The archived 2024 DOJ inventory lists ServiceNow for U.S. Department of Justice — Bureau of Alcohol, Tobacco, Firearms and Explosives. The row states the stage as Operation and Maintenance; it lists Mission-Enabling (internal agency support) and says it addresses Purpose ATF's helpdesk services vendor uses the ServiceNow Virtual Agent as…

Purpose ATF's helpdesk services vendor uses the ServiceNow Virtual Agent as part of its managed service offering to provide chatbot services to ATF users This service allows users to chat with an AI chatbot to request and receive assistance with common issues and requests for support Expected benefits Use of the ServiceNow Virtual Agent has helped to accelerate the speed with which some users are able to get assistance has increased user satisfaction based upon survey results and has resolved…

Official record: justice.gov · archived copy
Read: 2026-09-07 · primary document read
Found via: doj-inventory-2024
Notes: Archived DOJ spreadsheet row DOJ-0027; original component field: ATF. Included because the 2025 spreadsheet does not list that use-case ID.

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