Justice-sector AI / United States / U.S. Department of Justice — Drug Enforcement Administration

Call Center Management and Service Delivery Support

U.S. Department of Justice — Drug Enforcement Administration · Police and forensics · 2025

status as stated: Pre-deploymentUse-case inventory entryGenerative AI

The DOJ 2025 inventory lists Call Center Management and Service Delivery Support for U.S. Department of Justice — Drug Enforcement Administration. The row states the stage as Pre-deployment; it classifies the use case as Generative AI for Government Benefits Processing.

DEA wants to improve the effectiveness of the Diversion Control Registrant Call Center by automating the routing of incoming calls, providing answers to common questions for Diversion Control Registrant call center agents to identify and quickly propose steps toward resolution, and monitoring customer feedback.

Official record: justice.gov · archived copy
Read: 2026-09-07 · primary document read
Found via: doj-inventory-2025
Notes: DOJ spreadsheet row DOJ-0089; original component field: Department of Justice / DEA.

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