Justice-sector AI / United States / U.S. Department of Justice — Department-wide

ServiceNow

U.S. Department of Justice — Department-wide · Justice ministry · 2025

status as stated: DeployedUse-case inventory entrySearch and retrievalServiceNow

The DOJ 2025 inventory lists ServiceNow for U.S. Department of Justice — Department-wide. The row states the stage as Deployed; it classifies the use case as Natural Language Processing (NLP) for Service Delivery and says it addresses ServiceNow automates IT helpdesk tickets triage and classification and can handle routine inquires…

ServiceNow automates IT helpdesk tickets triage and classification and can handle routine inquires and simple tasks to free up resources to focus on higher priority issues.

Status date given by the source: 09/2019.

Official record: justice.gov · archived copy
Read: 2026-09-07 · primary document read
Found via: doj-inventory-2025
Notes: DOJ spreadsheet row DOJ-0107; original component field: Department of Justice / Department Wide.

United States federal record — public domain (17 U.S.C. §105). The status word is the source's own on the read date; a pilot is not recorded as a deployment and a contract is not recorded as use. This record summarises a public court document or official publication and reports what it says; SafeLegalAI makes no findings of its own. Individuals and organisations are named only as they appear in that public record. Anyone named may send a right of reply, correction or contextual update (for example an appeal, vacatur or later disposition) via /report; we add a dated note where appropriate. Reply or correct this record.

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