final decision and order: DoNotPay, Inc.

Federal Trade Commission · United States · 2025-01-14 · FTC Docket No. C-4812

Regulator enforcementregulator describes the service as AI / software based

Outcome: Final order issued; $193,000 monetary relief, customer notice, substantiation and advertising restrictions; DoNotPay neither admits nor denies allegations except jurisdictional facts.

The Federal Trade Commission issues its final Decision and Order against DoNotPay on January 14, 2025. The order bars unsupported claims that covered services operate like a human lawyer, requires $193,000 for consumer redress and customer notice, and states DoNotPay neither admits nor denies the complaint’s allegations except jurisdictional facts.

In the regulator's words: “"operates like a human lawyer"”

Official document: ftc.gov · archived copy
Also: ftc.gov
Read: 2026-09-07 · primary document read
Found via: AGENT-BRIEF.md, Wayback FTC DoNotPay matter page
Notes: FTC direct matter page was read through a Wayback capture after bot blocking; PDF text was fetched from the archived FTC file.

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