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Legal Tech / Contract lifecycle (CLM)

Icertis Contract Intelligence

Icertis, Inc. · HQ US · founded 2009 · Last checked 2026-09-22

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Last checked = the date we last re-opened the vendor's published pages. Facts are what the vendor documents, not what it claims in marketing.

Enterprise CLM with AI copilots; unusually broad compliance set including FedRAMP High, TISAX, ITAR and NIST 800-171; publishes an AI governance document via its trust centre.

Category
Contract lifecycle (CLM) · CLM, contract intelligence, enterprise
Built for
In-house legal
Model providers (disclosed)
Not disclosed
Data residency options
United States, India, global
Pricing
enterprise
Markets
US
Last checked
22 Sept 2026

What the vendor documents

Recorded from the vendor's own trust, privacy and terms pages. "Not disclosed" means we found no public statement, not that the control is absent.

No training on customer data
documented nosource
SOC 2
documented yessource
ISO 27001
documented yessource
ISO 42001
not disclosedsource
Zero retention with model providers
not disclosedsource
DPA offered
documented yessource
Private deployment
not disclosedsource

What the public documentation states

Icertis describes Contract Intelligence as enterprise contract management with contract AI and Copilot responses anchored to contract data with direct clause-level citations. The Copilot page says the evidence is source-based, and the audit records an accuracy method as published for that citation approach. The trust center exposed artifacts for a Data Protection Addendum, Subprocessors, SOC 2 Type 2, ISO/IEC 27001:2022, FedRAMP High, Cyber Essentials Plus and a pentest report, but the audit did not find an ISO 42001 statement or model-provider names. The privacy statement dated 25 November 2025 says Subscriber Data may be used to improve offerings, provide information to machine learning mechanisms and generate analyses. It also says data may be transferred, processed and stored anywhere in the world, including the United States and India. That clause means the record cannot claim a no-training commitment for subscriber data. Pricing pages did not publish a list price, free trial, minimum term or seat floor.

In the vendor's words

“Every response is anchored to pre-computed contract data with direct clause-level citations”
Icertis Copilot
“provide information to machine learning mechanisms”
Icertis Privacy Statement, 25 November 2025
“transferred, processed, and stored anywhere in the world, including but not limited to, the United States, India”
Icertis Privacy Statement, 25 November 2025
“ISO/IEC 27001:2022”
Icertis Trust Center

Not disclosed on public pages

"Not disclosed" records that no public statement was found where we looked, on the date shown. It does not assert that the control, term or figure is absent.

On the pages we read on 2026-09-06, the audit did not find model providers, terms update date, list price, free trial, minimum term, seat minimum, encryption-at-rest statement, ISO 42001, a no-training-on-subscriber-data restriction, private deployment option, SAML SSO statement or zero-retention term. Enterprise CLM deployments hold client and counterparty data, so DPIA and procurement records would normally need those points for confidentiality, GDPR Art. 28 terms, access control and supervision of AI output.

Questions to put to the vendor

  1. Which model providers process contract text for Icertis Copilot and Contract Agents?
  2. How does the privacy statement's machine learning mechanism clause apply to Subscriber Data from law firms?
  3. Which countries beyond the United States and India may store or process contract data?
  4. Can you provide public terms for zero retention, SAML SSO and encryption at rest?
  5. Which trust-center reports cover Icertis Copilot, Contract Agents and agentic workflows specifically?

Accuracy evidence

No published accuracy or hallucination evaluation found as of 2026-09-22.

Related incidents

No incidents are recorded for this tool as of 2026-09-22.

Ownership · $2.8B valuation (Series F, 2021); SoftBank investment at ~$5B valuation (2021); SAP minority stake (2022).

Sources

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Cite this record

SafeLegalAI Legal Tech Tools, "Icertis Contract Intelligence", safelegalai.com/tools/icertis (last checked 2026-09-22, accessed 2026-10-07). Data: CC BY 4.0.

What the vendor has announced, dated

  1. Icertis shows Vera Engage precedent and review workflows · Feature release
  2. Icertis explains Vera Engage for legal teams · Feature release
  3. Icertis publishes Wilson Sonsini Vera Engage story · Named deployment

First-party statements from the vendor's own pages, as dated; "announced" is not "in use today". This month across all vendors · release timeline.

Documented facts, side by side

Facts from both vendors' pages in one table; never a ranking. All comparisons.

Also in Contract lifecycle (CLM)

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