Legal Tech / E-discovery & investigations
Nuix Neo Discover
Nuix Limited · HQ AU · founded 2005 · Last checked 2026-09-03
Last checked = the date we last re-opened the vendor's published pages. Facts are what the vendor documents, not what it claims in marketing.
Ediscovery and review platform with proprietary 'Cognitive AI' (500+ pre-built models, AI first-pass review, summarisation); one of the few major review platforms offered natively on-premises.
Provisional entry: fewer than four governance facts are sourced yet. It is excluded from search indexes until verified.
- Category
- E-discovery & investigations · processing, review, on-premises, investigations, Cognitive AI
- Built for
- Large firms, In-house legal, Courts
- Model providers (disclosed)
- own
- Data residency options
- Germany, UK, Canada, Australia, US
- Pricing
- enterprise
- Markets
- AUSTRALIA, US, UK
- Last checked
- 03 Sept 2026
What the vendor documents
Recorded from the vendor's own trust, privacy and terms pages. "Not disclosed" means we found no public statement, not that the control is absent.
What the public documentation states
Nuix pages describe Neo Discover for legal services, corporate legal, financial services and insurance matters, with on-premises, Cloud or SaaS deployment. The Nuix DPA v 4 June 2026 publishes Annex III subprocessors for IBM Watson Audio Transcription, Google Translate and Microsoft Translator, and says the customer determines processing in Germany, the UK, Canada, Australia or the US. Nuix Solutions Terms v 1 July 2026 state that Nuix will not use Customer Data to train AI systems and that customer data becomes unrecoverable, including from backups, 90 days after subscription end. The Trust Center states SOC 2 Type 2 and ISO/IEC 27001:2022. The pricing page describes consumption-based licensing that flexes with data volume, but no list price, trial or seat minimum. For accuracy, the legal eDiscovery page states an average 64% data reduction across 50,000 cases; the audit found no published method.
In the vendor's words
“will not use Customer Data to train any AI Systems”
“Customer determines the region where the data is processed”
“SOC 2 Type 2”
“choice of on-premises, Cloud or SaaS deployment models”
Not disclosed on public pages
"Not disclosed" records that no public statement was found where we looked, on the date shown. It does not assert that the control, term or figure is absent.
Not published on pages we read on 2026-09-06: accuracy method for the 64% reduction claim, privacy-policy update date, list price, free trial, seat minimum, ISO 42001 statement and AI-specific zero-retention term. A law-firm procurement or DPIA review normally needs those points to assess client confidentiality, deletion evidence, cross-border processing, SRA/ABA supervision of AI outputs and GDPR Art. 28 processor records.
Questions to put to the vendor
- Which Annex III subprocessors process matter data for Nuix Neo Discover in Germany, the UK, Canada, Australia or the US?
- Can Nuix provide the evidence or method for the 64% average data reduction claim across 50,000 cases?
- What deletion evidence is available after the 90-day unrecoverable deadline?
- Is any prompt or output zero-retention term available for AI systems separate from 90-day end-of-subscription deletion?
- What list price, usage unit, trial terms or seat minimum applies?
Accuracy evidence
No published accuracy or hallucination evaluation found as of 2026-09-03.
Related incidents
No incidents are recorded for this tool as of 2026-09-03.
Ownership · Public (ASX: NXL), listed Dec 2020. Also ISO 27017/27018, IRAP.
Sources
Report an issue with this record →
Cite this record
SafeLegalAI Legal Tech Tools, "Nuix Neo Discover", safelegalai.com/tools/nuix-neo-discover (last checked 2026-09-03, accessed 2026-10-07). Data: CC BY 4.0.
What the vendor has announced, dated
- Nuix self-service password reset unavailable · Status-page incident
- Nuix Discover debuts AI Chat and GenAI expansion · Product launch
- Nuix Discover Frankfurt data-centre outage · Status-page incident
- Nuix Discover APAC intermittent login problem · Status-page incident
- Nuix AU login services disruption · Status-page incident
First-party statements from the vendor's own pages, as dated; "announced" is not "in use today". This month across all vendors · release timeline.
Also in E-discovery & investigations
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